In case you missed my rants about work the multiple times I’ve ranted, feel free to catch up. I’ll wait.
Now, it has come to my attention that we need a refresh on spa etiquette. Today kids, we’re going to learn about using the telephone. A few pointers:
- Know what you want and when you want it. Some people may refer to that as being aggressive, but when you’re scheduling an appointment, decisiveness is key. If one more person asks me to list every single service we offer, plus every single time that we have available for it in the next three-month span, I’m going to hit you with our tester jar of herbal inhalation crap. This leads me to point #2.
- Don’t get pissy when you can’t get what you want when you want it. We have a schedule and it’s first-come-first-serve. Maybe you should have thought your Princess wanted to come in for Valentine’s couple’s massages a little bit sooner than the day before.
- Utilize what is available to you so you don’t have to annoy the receptionist. As mentioned above, I’m not a fan of reciting everything we offer. There’s a website for that. And, try to avoid stupid questions, such as, “What’s your website address?” Typically, it’s the company name with “.com” at the end.
That ends our PSA on phone etiquette when calling to schedule appointments. If you break any or all of these rules, depending on the severity of dumbness with which you do so, you might be the “Bitch of the Week.” It’s nothing to aspire to, trust me.